How cancellations, refunds, and billing disputes are handled across our service lines.
This Refund Policy explains how Kalinda Services handles cancellations and refund requests across our service lines: Business Consultancy, Payment Gateway Services, Online Education, Travel Technology, and Custom Software Solutions. Because these services differ significantly in how they are delivered, refund eligibility varies by service type as described below. Where a signed service agreement or statement of work includes specific refund terms, those terms take precedence over this policy.
Consultancy engagements are typically billed by project milestone, retainer, or hourly rate. Fees for work already performed, including research, strategy development, workshops, and delivered recommendations, are non-refundable. If an engagement is cancelled before work begins, any deposit paid — minus reasonable administrative costs — may be refunded within 14 business days of the cancellation request.
Setup, integration, and configuration fees for payment gateway services are non-refundable once integration work has begun, as this reflects time and resources already committed. Any ongoing platform or transaction processing fees charged by third-party payment processors are governed by those processors' own refund and dispute policies, which we will help you navigate but do not control.
For self-paced courses and platform subscriptions, you may request a full refund within 7 days of purchase, provided that less than 20% of the course content has been accessed or completed. Refund requests after this window, or after substantial course completion, will be evaluated on a case-by-case basis. Custom-built learning platforms delivered as a project follow the Custom Software Solutions terms below.
Fees for building or licensing travel technology platforms (booking engines, itinerary tools, API integrations) follow the Custom Software Solutions terms below. Where our platforms facilitate bookings with third-party airlines, hotels, or tour operators, refunds for those bookings are subject to the relevant supplier's own cancellation and refund terms, not this policy.
Custom software projects are delivered in milestones defined in the project's statement of work. Fees for completed and delivered milestones are non-refundable. If a project is cancelled mid-milestone, you will be billed for work completed up to the cancellation date on a pro-rata or hourly basis, as specified in your agreement, and any remaining prepaid balance will be refunded within 14 business days.
The following are generally non-refundable regardless of service line:
To request a refund, contact us at info@kalindaservices.com with your name, invoice number, service purchased, and the reason for your request. We may ask for additional information to evaluate your request fairly.
Approved refunds are processed within 14 business days and issued to the original payment method used, unless otherwise agreed. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
We encourage you to contact us directly before initiating a chargeback with your bank or card issuer, as this allows us to resolve most billing concerns faster. Unwarranted chargebacks may result in suspension of ongoing services while the matter is investigated.
We may update this Refund Policy from time to time. The "Effective Date" above reflects the latest revision. Refund requests are evaluated under the policy in effect at the time of your original purchase or engagement, unless required otherwise by law.
For billing or refund questions, reach out to:
Kalinda Management Services Private Limited
Email: info@kalindaservices.in
Address: Unit no.B/714 Jaswanti Allied Business centre,Ramchandra lane Extn., next to hotel Khwaish, Kachpada, Malad West, Mumbai, Maharashtra, India, 400064